Docs › Chat in WordPress › Step 4 of 4
Assistant troubleshooting
When the assistant does not answer.
| What you see | What to do |
|---|---|
| “The provider did not accept the key” | Check you copied the whole key and that billing is set up with the provider. |
| “Rate limited” | Wait a minute and try again. |
| Nothing happens | Your server must reach the provider over https. |
| “Could not check your free messages” | The site could not reach your account. Try again in a moment. |